Why this masochist will get Smart WiFi
Published on 6 Jan 2006 at 6:23 am.
75 Comments.
Filed under Wireless, Edong's Dreams.
Despite all the flak that Smart WiFi is getting from disappointed customers, I’m jumping the gun and getting a Smart WiFi subscription.
Two Three things:
1.) where’s the promo?
2.) why am I doing it?
3.) a theory on Smart WiFi feedback
Where’s the promo?
I expected to do a cash out of only P988. But when I inquired, I was told that there’s an additional installation fee of P1,000. The customer service representative said that the “waived installation fee” initial promo ended last Christmas.
I asked my reliable bubwit. He advised me to wait. I’m told that there’s an upcoming Smart WiFi promo this January.
Why am I doing it?
Why am I getting Smart WiFi despite all the negative feedback about the service?
a.) lack of better and quicker alternatives (our new home doesn’t have phonelines)
b.) I want to experience Smart WiFi first hand
c.) I have this theory …
Theory on Smart WiFi feedback
I have this theory that Smart WiFi is getting more flak than it actually deserves. I think that we’re reading a lot of negative comments because it is the dis-satisfied customer that looks for venues to air their grievances.
On the other hand, the users who are pleased with the service — they generally are less noisy.
For example, I visited a friend who has Smart WiFi. He’s happy about it. Did he go looking for websites to tell people that he’s happy with Smart WiFi? No. He kept quiet. Why bother joining forums about Smart WiFi?
So I’d like to test Smart WiFi and have my own opinion. And I’ll make my opinion known whether the feedback is good or bad.
Let’s see if my theory settles well with the rest of the Smart WiFi world, including the dissatisfied subscribers.
ka edong
getting smart
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emman on 6 Jan 2006 at 11:29 am: 1
haha. kasama na ako don sa mga satisfied customers. pero sa office namin, i think ako lang ang walang reklamo among the 5 of us subscribers.
ka edong on 6 Jan 2006 at 12:38 pm: 2
Hey Emman! good to see you here!
That’s a good statistic to benchmark with.
But knowing your background, i’m sure your officemates are among the technical crop of customers who have a tendency to be more critical of a service like Smart WiFi.
I spoke to another friend who isn’t techie at all. He’s happy with Smart WiFi — but that doesn’t mean he has 100% up time or 256kbps++ bandwidth.
btw, nagkita kami ni lui sa sydney … http://edongskey.com/photos/?a=sydney-encounters
ka edong
Migs on 6 Jan 2006 at 12:58 pm: 3
By posting this, you have converted your comments section into another “forum” for disgruntled subs!
ka edong on 6 Jan 2006 at 1:01 pm: 4
nyahaha! i wonder if i’ll be fending them off like some friends we know …
jett on 6 Jan 2006 at 1:51 pm: 5
“Two Things:” sabay sunod ng 1, 2, 3 … sinadya ba ‘to? hehehe
ka edong on 6 Jan 2006 at 1:53 pm: 6
hahaha! i’m feeling the traffic already!
ma-edit nga. dinagdag ko lang kasi yung #3 (my theory) para ma-kita na agad sa intro pa lang.
emman on 6 Jan 2006 at 2:15 pm: 7
uy, nagkita kayo ni Lui! and ngayon lang ako nabalik dito kasi di ko pala na-update yung RSS feed mo. hahaha. infernes, average speed na nakukuha ko is around 200kbps and that’s good enough for me. and pag may downtime, i just disconnect the UTP or turn off their modem thingie, ok na sya.
ka edong on 6 Jan 2006 at 3:25 pm: 8
Inumpisahan na ni emman. Baka maging “the happy Smart WiFi subscribers” forum ito. ;-p
… i doubt!
ka edong
doubting edong
mhanger on 8 Jan 2006 at 9:54 pm: 9
ganda ba talaga? mydsl sucks!!!
ka edong on 9 Jan 2006 at 7:55 am: 10
mhanger,
I have yet to find out.
ka edong
wilson ng on 9 Jan 2006 at 10:04 am: 11
HI Edong,
Good luck! I do know that almost all providers here have a lot to be desired. YOu will also hear a lot of flak from other providers…. So it is really just mean choosing the lesser of the problematic providers (grin)…
JM on 9 Jan 2006 at 12:53 pm: 12
It’s almost the same as PLDT myDSL-W diba? We’ve subscribed to that more than a month ago, hanggang ngayon wala pa rin. Any idea how I can get those peeps from PLDT to work their asses off already? Tried 171 and their Business Centers already. Apparently since the service is new they don’t know what to do. Bummer!
ivy on 10 Jan 2006 at 12:27 am: 13
may i ask, is smart wi-fi a dsl or, what do you call it nga ba?
ka edong on 10 Jan 2006 at 12:36 pm: 14
Hi JM! Musta ka na? Musta isko? Yeah, I hear rants about both PLDT-DSL and Smart WiFi.
JM, try Mig’s (or is it Abe’s) tip: call PLDT myDSL *sales* or *marketing*. Yung mga yun, alisto kung sumagot ng telepono, mapang-asikaso pa. sabihin mo mag-u-upgrade ka (kunwari) ng plan.
Mukhang agree ako kay Wilson: we choose the one that will give us less headaches (getting headaches will be a given).
kumbaga parang Buddhism: Whoever said life is easy?
ka edong
ka edong on 10 Jan 2006 at 12:39 pm: 15
Hi ivy,
Short answer: no.
Strictly speaking, DSL is a technology that passes through telephone lines.
But with all the branding gimmicks of our telcos, they have muddled the real meanings of technical terms like DSL (like “myDSL-W”) and WiFi (”Smart WiFi”).
What do you call it? frankly, I don’t know. Matanong nga si Migs ( http://paraz.com )…
ka edong
JM on 12 Jan 2006 at 12:07 pm: 16
Hmmm… will that work? Pano kung tinanungan ako ng what account I’m currently enrolled at or whatever? haha… I don’t have the stuff to say nor the guts to do it, but I guess I’ll talk my mom into it.
Hope you update us as soon as you get your connection. ^__^
I’m on my way to the PLDT Business Center in Boni. Yet again. =p
ka edong on 12 Jan 2006 at 1:29 pm: 17
gudlak, jm!
Schneider on 27 Jan 2006 at 2:56 am: 18
The good, the bad, and the ugly…
http://p4.forumforfree.com/smartwifi.html
victor ebarle on 4 Feb 2006 at 3:26 am: 19
Hello Ka Edong
Well you better subscribe at Wifi so you will experienced being locked in for 1 year subscription buti nga sayo.
you will feel how the hard earned money di sapat ang serbesyo na ibinigay syempre talagang galit ka. Im from Butuan ctiy and a wifi subscriber since last DEcember 2005. I am helpless of disconnecting my wifi because I am trap with 1 year contract, consumers are not protected of having a tersting period of the serviCES.
Good luck sa Wifi.
Jeff on 4 Feb 2006 at 8:51 am: 20
haayyy sa wakas… nadyaryo na rin sila….. http://news.inq7.net/infotech/index.php?index=1&story_id=65036
ka edong on 4 Feb 2006 at 9:36 am: 21
hi victor,
I’ve already subscribed.
http://technobiography.edongskey.com/wireless/smart-wifi-%e2%80%93-my-feedback/
Jeff,
oo nga, sa wakas nadyaryo na rin ang Smart WiFi. Sana mas-maging ma-agap na sila sa mga complaints ng subscribers.
ka edong
Resigned TSR on 5 Feb 2006 at 3:21 pm: 22
i’m a resigned TSR who can no longer endure the incompetence and rotten system of smart wifi.. and i have to spill out some facts about the company, and i’m not proud either for being a former employee of smart wifi.. currently, smart wifi is continously hiring their so called “TSR’s”, and their target by the end of february is to have 280 Tech agents to accomodate their irate customers.. instead fixing their internet connection, they have just hired a couple of new buffoons who aren’t computer graduates.. more revelations to come..
Resigned TSR on 5 Feb 2006 at 3:30 pm: 23
we’re not even allowed to give solutions if there’s an ongoing technical activity in the basestation.. meridian has told us that the rehoming request should come from our clients… and also, i’m disgusted on their so called Higher Technical Crew.. most of them are not “techie”, they don’t even know how to configure a router or just pinging the loopback address, damn, ang bobo nila talaga.. that’s why they’re called our “higher technical crew” and they should know these things.. they’re so pathetic.. alam ko operations sa loob ng smart wifi and i’m posting these things to help you guys… why am i spilling these things out? ‘coz even i am disgusted with their customer services …
ka edong on 5 Feb 2006 at 11:21 pm: 24
Hello Resigned TSR,
I see you’re spilling your guts because of disgust.
What would be interesting to hear from you is something constructinve; some helpful insights that could help the company (meridian, smart, pldt) improve their service.
It would also be interesting to hear some insider information that will help the customers. Like contact persons for escalation of concerns, managers names etc.
These are just ideas. General thought: let’s be constructive, let’s find ways to help Smart WiFi subscribers.
Thanks for sharing, RTSR.
ka edong
ely on 7 Feb 2006 at 7:43 am: 25
The problem here is that subscribers are locked into the service for 1-year. Dapat meron clause doon sa contract na kung hindi ka satisfied e my option ka na i-cancel ang service. Biro mo, tied up ka for one year with a rotten service. I subscribed to the service to replace my current broadband connection since WIFI cost less (Php800 difference). But my broadband connection is more than 5x better. With sustained d/l rate of 200+ kbps with nearly no downtime.
I tried to send an e-mail to their tech support but my e-mail just bounced back.
ka edong on 7 Feb 2006 at 9:56 pm: 26
ely,
yup. I (more or less) agree.
That’s the idea behind Bayantel’s sales pitch. satisfaction guaranteed daw or your money back.
kelan kaya magfa-follow-suit ang Smart WiFi? … uhm…. never?
ka edong
3g4y56 on 17 Feb 2006 at 3:11 am: 27
ganda ng mga payo mo ka edong!!!!
ako naman ay isa sa sineswerte sa connection speed! about 500kpbs!
ang iniisip ko lng, hangang kailan kaya mganda ito???
nagsuvey ako d2 sa lugar namin at 4 pa lang ang nakita kong meron kasama na ko!
ang tanong? paano na kung madami n kami dito! patay ako! HAHAHA!
i hope na mapaganda pa ng smart, meridian and pldt ang backbone at mga base station nila pra wala na ang sandamukal n reklamo sa kanila!
peace!
ka edong on 17 Feb 2006 at 9:19 am: 28
hi 3g4y56,
kung dumami ang subscribers sa lugar niyo, tama ka, baka-bumagal ang signal. pero di pa siguro mangyayari in the near future.
I heard from my reliable bubwit that theoretically a cellsite’s bandwidth is limitless. All they need to do is add additional cables to increase the bandwidth.
Of course that will be the bottleneck. When they need to add more cables, tulad ng halimbawa ni 3g4y56 na marami nang subscribers sa isang lugar — how long will it take Smart to add cables to the nearby cellsite?
wondering …
gulliver on 20 Feb 2006 at 2:35 pm: 29
I am really confused about subscribing to Wifi in Palawan.
Its vital for my business to have efficient internet,should I wait till i find the right house where DSL is available..
ka edong on 22 Feb 2006 at 7:52 am: 30
gulliver,
find out if you have neighbors using Smart WiFi. Ask them if the service is good. If they’re happy with Smart WiFi, you just be among the lucky ones who could get good Smart WiFi service.
Goodluck!
ka edong
caloy on 31 Mar 2006 at 12:17 am: 31
As far as I know, meridian used to give SLA (service level agreement) along with the service contracts. The clause states that if internet downtime exceeds X number of hours per month or % of downtime exceeds uptime in a month, then the subscriber has the right to pre-terminate the contract without further obligation. Since Smart wifi actually use meridian as their internet backbone, then why shouldn’t they give the same SLA to wifi subscribers? This way we can pre-terminate the subscription if downtime is very consistent.
caloy on 3 Apr 2006 at 2:37 pm: 32
Magiging happy smartwifi users tong forun pag nag alisan nang lahat yung mga pinahirapan ng smart sa kanilang connection. So, konti na lang kayo kaya bibilis na at magiging happy na kayo!!hehehe
ka edong on 3 Apr 2006 at 9:36 pm: 33
;-)
Mas may energy, mas happy!
Mr. Technology Man on 7 Apr 2006 at 4:42 pm: 34
I’m a Smart WiFi subscriber myself since March 2006. I’ve heard a lot of comments about Smart WiFi, good and bad. What makes me decide to subscribe?
Three options:
1) Globelines broadband – I inquire about this service since December and waited for almost 4 months for this to be available in our area. Eh wala pa rin.
2) PLDT myDSL - Based on my experience eh ok tong service. We are using it for more or less two years (I think) at work. Sa umpisa for about 3 months ata eh medyo di stable ang connection and yung speed eh wala sa package. Pero ngayon eh satisfied kami. The only thing na ayaw ko lang eh first dapat may phoneline ka then dapat nakapangalan sayo, kung hinde dapat may letter of authorization ka. Maraming dapat.
3) Smart WiFi – Wala masyadong requirements. Apply ka tapos bayad.
Mabilis naman ang installation walang hassle.
By the way meron nga palang akong 2 ka officemate na naka Smart WiFi . yung isa eh very very disappointed and di other one is very much satisfied. So very confusing di ba? yung isa eh medyo techie & yung isa naman eh for the sake of surfing the net lang.
What I notice for almost 2 weeks being a Smart WiFi subscriber.
ok naman yung speed pagdating sa surfing (yahoo, friendster, etc ), kaya ko maattain yung “average speed” na 350+kbps when downloading. Di nga lang stable ang connection due sa fluctuation ng speed minsan lower sa 100kbps. Disappointed ako sa performance nya sa youtube. Di ko pa na try ang torrent and mmorpg gaming. More testing pa. As of now satisfied pa ako.
Share nyo on how you benchmark yung Smart WiFi. “Scientific Method ha walang sabi-sabi” post nyo nga pala yung location nyo. Me LAS PINAS.
Mr. Technology Man on 9 Apr 2006 at 12:07 am: 35
I’m disappointed right now. (really really disappointed). I’m getting average speeds of 40~45 kbps, 70~85 kbps. not like yesterday, having 350~400+ kbps. not very consistent. sana wag magdown this coming holiday. bad trip if that happens. sana 24/7 ang support no holidays. nyahahaha.
Mr. Technology Man on 9 Apr 2006 at 12:53 am: 36
It’s 1:50am right now April 9th, connection average speed around 50~60 kbps & 80~90 kbps . I Therefore conclude at this moment na this result was due to the fluctuation sa banwidth ko. Parang yung sa ER yung meter ko. parang heartbeat ang dating.
Mr. Technology Man on 9 Apr 2006 at 2:35 pm: 37
For those of you ppl na wondering how i benchmark my Smart WiFi “BROADBAND” Connection. This is how i do it. First of all download the AnalogX NetStat Live from www.analogx.com under the networking category. Then find a site that has a 150+MB downloadable file that site must be reliable a site. download it using a download manager to maximize your current connection. run it for about 30mins to 1hr to get the best reading possible and by the way before doing so configure your TCP/IP Interface on the Netstat Live select the IP that is connected to Smart WiFi Canopy and in Display values use BITS not BYTES. BITS are in small letter ‘b’ and Bytes are in Capital Letter ‘B’ so you dont get confused. I believe that the Smart WiFi packages are in BITS (128kbps & 256~384kbps) and check if the reading has a current steady stream in the average line. as of now i’m averaging 105.8kb running @ 33mins, time 14:35, April 9th. plano ko nga eh magbench mark for one week and get the 90th percentile. which determines kung “most of the time on what speed my connection falls to”. open to comments? is this a scientific method approach? what do you think guys & gals? oo nga pala ang package ko eh yung 256~384kbps.so yung reading ko kanina eh way below on what i subscribe. let’s find out if this often happens.
ka edong on 9 Apr 2006 at 6:00 pm: 38
talagang kina-career ni Mr. Technology Man, a!
Hige, balitaan mo kami …
caloy on 20 Apr 2006 at 12:28 pm: 39
Mr.Techno, just to let you know, i didn’t have any internet connection at all last holy week. Pa iba-iba sinasabi ng mga customer service nila sa *1888, pero when i went to their smart wireless center umamin na may problem sa base station.
So if you really want to know the status of your connection, don’t call *1888, they’re all liars. Personally go to their outlet.
By the way i always record my downtime using analogx, ping results from lan card-antenna-base station so that i have references for my rebates.
Kung meron lang alternative na ISP who can install within 1 week in almost all areas, with at least 128 kbps, and easier access and honest customer service, lipat kaagad ako.
Yah Ryt on 26 Apr 2006 at 1:11 am: 40
Bro tama ka!The technical support always discuss same things when you contact them. Kahit sabihin mo gingawa mo na lahat prescribe settings just the same uulitin para naasikaso ka kuno!
ka edong on 28 Apr 2006 at 7:24 am: 41
Yah Ryt,
Ang tawag namin sa ganyan: “Blah blah”.
Salita ng salita, wala namang sinasabing makabuluhan.
joseezra on 3 May 2006 at 9:11 pm: 42
I’m a Smart Wifi subscriber for over a year now and a satisfied one before the launching of SmartBro… now I’m disgusted because of slower connection and longer downtime…It’s more appropriate to name it SmartBroken. Siguro sa dami ng nag-subscribe ay kinulang na ang kanilang bandwidth… (not a very technical guy).
ka edong on 8 May 2006 at 7:06 pm: 43
jose,
talaga? network congestion by Smart Bro? hmmm… sounds like they’re a victim of their own success …. or more accurately: Smart WiFi’s subscribers are victims of Smart Bro’s success.
sayuri on 9 May 2006 at 12:43 am: 44
maganda nman ung service nila lalo na kapag mabilis yung connection namin,, kas0 nkkfrustrate dun e hindi ka sasabihan na magkakaroon pala ng techinical activities so pati ung mga plans mo for that day or week e wala na rin,, lalo na kung kelangn m0 talaga ng internet sa mga time na yun,, alang telephone lines dito sa amin at parang province kasi malayo yung bayan,, kya burden talaga sa akin kapag nawawalan ak0 ng connection kasi pati mga plano at kelangn k0 gawin e nasisira,, kung nasasabhan lang sana nila kami edi mas maayos ang usapan,, another thing,, bakit hindi nila alam kung kelan matatapos ung technical activites,,buti p0 ba kung libre lang to e,,kas0 nagbabayad din kami,,mag aask kami for redate (3 weeks no connection), 30% lng ung naalis s total price nya tlaga,,anu yun,, ala consideration??tsk dpt hnd na subs ang mag-aask ng redate,,dapt automatic na yun,,db?? lastly, mas maganda sana kung alm rin namin kung anu ung mga mkakasira sa base station,,tulad ng ulan, does it affect our connection b?! para alm ng subs,,hindi ung parang tanga na mag-aantay araw2, tignan kung maganda n ung connection,, tp0s ttwag s hotline,,advice lang smin na monitor ang connection everyday,, nkk-asar talaga everytime na ala or slow ung connection,,
mheanne on 10 May 2006 at 10:36 pm: 45
this is an email from a friend with regard sa service ng smart wi-fi.
so you’re a smart wi-fi subscriber.
just wanna share my bad experience with regard sa smart wi_fi.
i requested last november 11, 2005 an upgrade from 128kbps to 384 kbps and the guy from wireless center (sm north edsa) said that the new speed would take effect on my next billing date which is 15th of december.
to my surprise, on the billing statement that i received (for november bill), i was asked to pay the new rate which is 988 even though i haven’t availed of it yet!
my antenna was replaced to canopy type only on the 27th of december to activate the new connection speed (384kbps), so that means that i don’t have the new connections yet.
what comes next is a never ending agony. i got an intermittent connection from the day my antennae was replaced. i called the technical support and the billing section in order to have it fixed and asked for a rebate on the first billing and the days in which i have an intermittent connections or no connections at all.
TWO(2) months later, on february 8, 2006 my canopy antenna was repositioned and replaced. that was the only time that my connection was made to work in good order.
comes april, my connection was cut for unpaid bills daw! my husband complained for why should we pay the days that our connection was intermittent or no connections and the answer from the billing section is that our rebates is still being facilitated.
OMG, this thing have been reported to them since december and until this date, nothing has been done yet and worse, humiliating experience is that my connection is redirected.
so, if i were you, better terminate the service or mag-sisi ka sa huli.
caloy on 12 May 2006 at 7:46 pm: 46
sayuri,
unfortunately kung may bagyo affected din yung connection, kasi radio frequency din gamit from your antenna to the base stations. that’s the downside for having a faster installation time than dsl’s. Ironically parang may bagyo pa yung commercial ng Smart Bro nila.
Tama ka dapat sinasabi nila in advance na meron technical difficulties. Total Smart din naman sila, isang text lang yan from their customer service di ba?
ka edong on 13 May 2006 at 12:14 pm: 47
sayuri, mheanne,
Not much I can say.
“Don’t pay” is one.
If it’s crappy service you get, it isn’t worth your while.
Move on to another service and get on with life without Smart WiFi.
ka edong
in the middle of typhoon Caloy and with a stable Smart WiFi connection … am one of the lucky ones
ka edong on 13 May 2006 at 12:16 pm: 48
Caloy,
Lakas ng hangin mo! ;-p
Hangin nung bagyo!
caloy on 13 May 2006 at 7:55 pm: 49
Ka edong,
haha, buti naman naging stable pa connection mo
caloy on 16 May 2006 at 10:07 pm: 50
Haay salamat! nagka-stable na rin connection for 5 consecutive days. sana ganito lang palagi
ka edong on 17 May 2006 at 7:23 am: 51
wahoo!
virus on 9 Jun 2006 at 4:36 pm: 52
hi to all!
bkit gnoon ang smart super mahal mgpa change location ka kc P2000 ang cngil nila eh ang installation noon eh P988 advance installation fee 1000 db?
super daya db?
eh ang ggwin lng nman chsnge config. at ilagay yong canopy s bubong db?
san bwsan nila??????????
pero pagdating naman s service oks n nman ang connection db?
plan ko kc 384 kbps sna meron png itataas dun no?
c VirusWorm32 ng dasma!!
^_^
M. Aficial, Jr. on 17 Jun 2006 at 4:13 pm: 53
Aficial from Calasiao, Pangasinan.
I visited by family in Panagasinan for a week started June 2, 2006, They have Smart WI-FI, now Smart Bro. I had to work, so I dialed in to our server in Daly City, California, via VPN. I was so shocked, the network was up the entire week I was there. MY VPN connection was up 95% of the time (approximately). Prior to this, the network was down about 3-4 times a week. Overall, I am a happy user; my boss was happy as I was able to work remotely.
But prior to this I had terrible experience with PLDT. I placed the order, and after waiting for about 2 months, all I got was promises and excuses form PLDT Dagupan City branch to install the antenna. I needed to keep my sanity, so I decided to report non-performance to PLDT corporate. After two e-mails, within 2 weeks, the antena was installed. For the first 3 months, the network was down2-3 times per week. But now, it has improved. I am now able to contact my family via Skype with clearly (video and audio).
M. Aficial, Jr. on 17 Jun 2006 at 4:22 pm: 54
Greetings from San Franciso!!
Are there any Smart Bro subscribers in the Philippines who subcribe to a VOiP service with Vonage? Vonage is based in the USA. I’d like to know if it is compatible with Smart Bro.
I brought with me in Jan 2006 a Vonage supplied VOiP ready wireless phone router and was not able to make it work. I tried to install with the assistance of a PLDT and Linksys customer service reps, but to no avail. I get mixed reports - others say it should work, and others say not. Any input from Vonage VOiP user will be much appreciated. Thank you!
M. Aficial, Jr. on 17 Jun 2006 at 4:31 pm: 55
Hey, Edwin!
WOuld you please let me know if Linksys’ Wireless-G Internet Video Camera (Model # WVC54G will work with Smart Bro? Since a PC is not required, I am thinking of installing it my home in Pangasinan and access it via Smart Bro (384kbps max speed). Is the bandwidth enough to for this internet video camera to work? Salamat, ha!
ka edong on 17 Jun 2006 at 8:51 pm: 56
Hi M. Aficial,
Some of the lucky subscribers, we are.
Taga pangasinan ak met, diyad lingayen tan dagupan so parents ko.
I have a neighbor, an American based in the Philippines, and a sys-ad at that. He says the hardware of Smart WiFi is (almost) identical to vonage. I’m sure he doesn’t have the hardware to prove that the antenna would work in the Phils, but he claims it’s the same technology.
hope that helps.
ka edong on 17 Jun 2006 at 8:53 pm: 57
> WOuld you please let me know if Linksys’ Wireless-G Internet Video Camera (Model # WVC54G will work with Smart Bro?
I’m no expert. But i’m quite sure that given the right configurations, it should work.
ka edong
ms. d on 19 Jun 2006 at 2:11 pm: 58
hey! any suggestion on how to use wifi, since i have new laptop, dont know which connection will i subscribe.. pls help
nicole lopez on 22 Jun 2006 at 11:13 pm: 59
Hi! got an ip camera from a reputable taiwan maker.able to connect inside my LAN using Dl;ink DI-704P,and i was able (i think)to register to Taiwan maker’s DDNS servers. the problem is that i can not access the said IP camera from outside computers. any ideas? please help
nicole
ka edong on 23 Jun 2006 at 6:25 am: 60
hi nicole,
I have no idea. hope other readers could give you some tips.
Or try asking your office MIS.
goodluck!
caloy on 23 Jun 2006 at 6:15 pm: 61
hi nicole,
i suggest you assign static ip address to the ip camera. try asking meridian/smart about it. hope this works
caloy
ka edong on 26 Jun 2006 at 8:26 pm: 62
Whew!
I was on the verge of calling Smart WiFi customer support.
I haven’t had an internet connection from Smart WiFi for three days!
I tried all the tricks I had: power-down/up of laptop, power-down/up of antenna, including system restore, disable-enable LAN connection, repair LAN connection, prayers …
Then, once more, I tried tonight. And the internet poured in once again.
Ah! did the prayers work?
Pasalamat ang customer service, di nila natikman ang aking kamandag.
ka edong
Mark on 30 Jun 2006 at 10:10 am: 63
What router is compatible with Smart Bro? Ayaw sa zyxel eh. Pero nun smart wi-fi pa sila pwede. WHY??? Please help me out…
caloy on 30 Jun 2006 at 10:31 pm: 64
Hi Mark,
try hard-resetting the router.
Mark on 1 Jul 2006 at 9:14 am: 65
Hi Caloy,
What do you mean by “hard-resetting”?
Can you expound? Thank you very much!!!
ka edong on 1 Jul 2006 at 11:00 am: 66
Mark,
there’s a reset button on your router. a small black button, usually. press that using a paperclip or pencil. try lang …
thanks for the tip, caloy!
Mark on 2 Jul 2006 at 12:53 pm: 67
ok. thanks everyone…
Mark on 4 Jul 2006 at 5:20 am: 68
Hi again. I plan to change my zyxel router nalang. Can you guys recommend what model I should buy that you guys have tried and worked compatibly with smart bro? Thank you very much again.
caloy on 10 Jul 2006 at 10:30 am: 69
Mark,
Linksys wireless routers are ok, it comes with norton internet security 2006 cd.
Mark on 14 Jul 2006 at 9:59 am: 70
Ok Caloy…Thanks!
ray on 20 Aug 2006 at 10:55 am: 71
im guessing the satisfied ones aren’t gamers? or i could be wrong. smartbro just doesn’t give satisfactory results when it comes to some online games…
justpassingby on 26 Aug 2006 at 1:06 am: 72
for regular browsing or email, smart bro is good enough if you dont have much of a choice. but if you’re into downloading or gaming, forget it. smartbro disconnects very frequently
nofa on 10 Feb 2007 at 8:39 pm: 73
helo..help me guys i want to cancel/terminate the dsl connection in pldt what should i gonna do? i dont even satisfied in the connection coz i’ve always get disconnected.thanks.
J on 23 Jun 2007 at 2:48 am: 74
Smart Wi-Fi user here for almost 15 months, my average download rate was 30KB/s something, then I once had a problem connecting and accessing the w-gateway. So I called their hotline and within just a week, a crew came to my house to replace the antenna and update the settings. Later I realized the speed went up, and now my download rate is stable 60KB/s sometimes it tops 68-ish… not bad for 988/month.
ka edong on 23 Jun 2007 at 11:52 am: 75
there’s a success story! just one of a few being *reported* .
many more success stories out there are *not* being told.