BPO: The Philippines’ next cottage industry?
Published on 11 Nov 2005 at 7:15 am.
4 Comments.
Filed under ICT4D, Edong's Dreams, ICT Industry.
Well, just an idea …
Yesterday, I wrote about the conversion of Internet shops into call centers.
There are thousands of Internet shops around the country. Almost every urban/semi-urban area in the Philippines has it’s own Internet shop all the way down to the barangay level.
Imagine if so many Internet shops around the country would operate half of their day as a call center.
Then these Internet shops-slash-call centers would employ the local residents as transcriptionists, Customer Service Representatives, Technical Support Representatives or even professional gamers.
Imagine having call center representatives not in the posh airconditioned buildings of Makati but dispersed among the small shops around different semi-urban areas in the Philippines.
Imagine instead of young laborers doing factory work (or pyramid-style multi-level marketing), they could be taught the skills of call center work and do that work very close to their homes (or even *in* their homes!)
The Philippines won’t just be the basket weaving capital of the world! We’ll have a local cottage industry of serving the global BPO needs right from the doorsteps of our neighborhood sidestreets.
ka edong
ideas from ka elmong
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Mike on 20 Nov 2005 at 11:44 pm: 1
I know one web design company that was forced to work out of an Internet shop for a brief period of time. With more and more apps going Web-based, it can be done.
ka edong on 21 Nov 2005 at 10:24 am: 2
Yup yup! Telecommuting from home, that’s another way to do it pa.
bugnutin33 on 3 Mar 2008 at 8:07 pm: 3
great then i wont go the hassle of commuting going to my work in ortigas!!! hehehehe
Floyd Buenavente on 18 Mar 2008 at 11:06 am: 4
It’s inevitable, more and more Filipinos are learning the effectiveness of the internet in doing business.