Europeans like Pinoy call center agents
Published on 4 Oct 2007 at 12:06 am.
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Filed under ICT Industry.
Here is a short podcast.
Vonage call center in the Philippines. I spoke to a friend who works for a call center, she works for Vonage [I keep pronouncing it von-age but it’s…whatever]. This is what she tells me, their technical support group has a counterpart in the US. These two group, the US Vonage technical and the Philippine Vonage technical support service the entire globe for Vonage technical services [I think they were servicing internet connection broadband service of Vonage].
The story is, Europeans like Pinoys and Europeans don’t like American call center agents…well what’s new? But the thing is my friend told me that when Europeans find out, they ask who they’re talking to or where the call center representative is located. When the European hear that it’s a Filipino they are talking to, they become warm and they become trusting. Basically because they don’t like the American call center agents who support the Vonage technical support group.
Europeans like Filipino call center agents. What’s new…right…what’s new?
EdXcribe
19 September 2007
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