Turn your Internet cafe into a Call Center
Published on 10 Nov 2005 at 7:05 am.
31 Comments.
Filed under Edong's Dreams, ICT Industry.
My brother, Elmer, has been giving me leads on Tech articles. This is one of them.
There’s a service provider at Center Mall in Philicoa (did I get the Mall name right?). The service is: conversion of an Internet shop into a call center.
Images flashed in my mind:
Ah! Internet shop by day, call center by night!
Well, that’s one of the possibilities. But I hear that some Internet shops are looking at converting their facilities into a full-time call center.
The service provider gives a shop owner the necessary skills, advice, technology, software etc. to convert an Internet shop into a well-equipped call center. They even have voice/accent training, a full-blown course.
Okay ‘to, a! With so many Internet shops in cut-throat competition, some will eventually loose out to other better located shops. Why not convert the shop into a call center?
Then accept sub-con jobs, or transcriptions, or online tech support sub-cons.
Whatya tink?
ka edong
tinking
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sylver on 10 Nov 2005 at 8:47 am: 1
i think this will be possible in future time, but currently there are still a lot of things to consider if they want to shift on becoming a call center. Like equipments, security issues, redundant internet connections, PBX, VOIP phones, etc..etc..
ka edong on 10 Nov 2005 at 6:14 pm: 2
That’s where the consultant comes in. They help shop owners upgrade to call center standards with all those etceteras etceteras you mentioned
Are you in the industry, sylver?
sylver on 11 Nov 2005 at 8:18 am: 3
yes sir. m working as an IT in one of the call centers here. Sometimes clients from the states are very meticulous about the security specially if it is credit collections.
ka edong on 11 Nov 2005 at 1:12 pm: 4
I agree. Other concerns include confidentiality (e.g. privacy of medical records).
keep on sharing, sylver.
ka edong
Information Narcosis » Converting Internet Cafés Into Call Centers? on 21 Nov 2005 at 4:04 pm: 5
[…] Think of it as mutating the grassroots. Edwin Soriano points out a local company that converts Internet cafés into call centers. […]
japoy on 24 Mar 2006 at 5:00 pm: 6
Well where you think owners going to get the money needed to adjust their shops into a callcenter….
hindi naman lahat ng mayari ng computer shops has the money to invest in a call center…..
PAUTANG NAMAN….
hehe
ka edong on 24 Mar 2006 at 6:45 pm: 7
Hi Japoy,
that’s what the consultant is there for. To help make sure your money doesn’t go to waste with mistakes that could be avoided.
Yung bumbay sa kanto, may pautang …
Minnie Leongson on 22 Nov 2006 at 8:20 pm: 8
Hi Ka Edong,
This is interesting. I’m an OFW based in Riyadh. I am starting to find out more about call center/bpo business as a prospective venture when I go home for good. Can you recommend a consultant for this matter?
Thanks and regards,
Minnie Leongson
john vincent on 14 Mar 2007 at 10:52 pm: 9
I wanted to convert my internet cafe into a call center. I’m looking for some copanies which are willing to help us or we are now working on the plan but the thing is we don’t have any client whose willing to be our partner with this business. would you please suggest some? thanks and god bless.
ka edong on 18 Mar 2007 at 6:33 pm: 10
Try this contact:
MYLA L. MATA
ALVA Pacific Corp.
843-9337/633-6648
jann michael pamintuan on 18 Sep 2007 at 1:06 pm: 11
yes sir maam im interested too sa ICD/CCN kaya lang naka base po ako d2 sa batangas masmaganda po kasi marami din jobless dito call center or data encoding and puntirya ko. maganda po ito.
Sertac on 4 Oct 2007 at 6:17 pm: 12
its really nice idea to convert lashops into call centers if you have the money to invest i suppose. However there is the most important matter after converting your lanshop into a callcenter who and how will the owner be able to get clients from the states, UK or Australia? Do the consultants assure you that you will have clients after they finish furnishing your bew business? or will the owners be left alone trying to find clients to sell the service and start making money?
ka edong on 4 Oct 2007 at 10:54 pm: 13
Hi Sertac,
I hear what you’re saying. I think that the consultants have a specific role of helping you convert your “hardware”, to re-purpose it.
I doubt if the consultants will *bring in* the clients. I think that’s the job of the call center owner. The consultants can give guidance, but ultimately I’d rather that the call center owners take marketing into their own hands.
Show owners are entrepreneurs, they will find their way to clients.
ka edong
Ritchie Ramirez on 15 Oct 2007 at 8:51 pm: 14
hello ka edong!
We could help owner’s of computer shops to convert them into call centers.
We are an Enterprise Solutions Company, catered to served Micro & SME’s here in the country.
If interested, kindly please give us a call so that we could start do business.
Ritchie Ramirez
President & General Manager
NorthGate Pioneer Systems Inc.
Tel. 906-6695 / 0917-5011280
ka edong on 16 Oct 2007 at 1:05 pm: 15
Thanks for info!
And do share your success stories, let’s spread the word.
Mabuhay!
ka edong
supersigbin on 23 Oct 2007 at 11:15 pm: 16
may internet na ba na nag convert nmg callcenter at night? my boss is interesting bout this.. pls give some infos tnx
asking on 7 Nov 2007 at 8:32 pm: 17
can we rent out our internet cafe to someone who would want to turn it into call center?
isidro f. vasquez on 14 Nov 2007 at 4:36 pm: 18
I owned K@iser Internet Cafe here in Bangued, Abra, Philippines and we are interested to expand into CALL CENTER business. We have all in all 22 workstations in operation. we have 2 ISP’s to guarantee continues Internet Connections.
Felix Maminta on 23 Nov 2007 at 8:30 pm: 19
Good idea… lanshop to call center. I am very much interested to convert my cafe to cc. Currently, I am the President of Iligan Internet cafe Operators Association dito sa Iligan.
Mahigit 180 ang members n aming association. Pwede ko i convince mga members tungkol dito.
Please contact me at Mr. Felix Maminta, President, IICOA, @ 0917-9074477.
ka edong on 23 Nov 2007 at 11:09 pm: 20
Hi Felix!
Goodluck!
Do contact some of those who have taken that path before, learn from them …
poipoi on 2 Dec 2007 at 12:22 pm: 21
hi,how can i put up my own home based call center at home.tnks
Felix Maminta on 10 Dec 2007 at 8:10 am: 22
anyone here who could talk as our resource person regarding conversion of internet cafe to call center. pls. do call at (063) 221-7914; or 0917-9074477.
thank you.
Felix C. Maminta
President
Iligan Internet Cafe Operators, Asso., Inc.
John on 11 Feb 2008 at 2:25 am: 23
All,
Servetrend Solutions can help for all of your call center requirements. We can help you to convert your Internet Cafe’s into call center.
John Mark Bañez
I.T. Consultant (Voice/Data)
Servetrend Solutions
Mobile: 0918-5712745
Email: johnmark.banezservetrend.com
chris on 11 Feb 2008 at 5:11 pm: 24
pano ba maconver ang internet cafe to become a call center. medyo mahina na kasi ang gaming. my magagastos ba rito amgkano at ano . plz help us. good day and god bless.
John on 12 Feb 2008 at 10:17 am: 25
@chris
PM me at Yahoo Messenger: codershideout
John on 12 Feb 2008 at 10:20 am: 26
@ poipoi
I can help to put up your own home based call center. You can contact me thru Yahoo Messenger at codershideout or at my mobile number 0918-5712745.
John on 12 Feb 2008 at 10:25 am: 27
@Felix Maminta
Text message sent!
John on 12 Feb 2008 at 1:14 pm: 28
All,
Convert your Lan Shops, Internet cafe, computer in to call center at night. We can also provide call center campaigns with good payouts.
Warm regards,
John Mark Bañez
I.T. Consultant (Voice/Data)
Servetrend Solutions
YM: codershideout
Mobile: 0918-5712745
Phone: (02) 277.0100; (02)444.1654
Jigs Garra on 23 Apr 2008 at 6:09 pm: 29
Guys,
Worry no more! we have the total solutions! we can assist you technically to convert I-cafe into sophisticated call center inbound and outbound, even you can be small player of the telco industry e.g. voip services….!!!you may get in touch at +63918470.47.40.
Jigs Garra
COO
FIP INTERNET & I.T. CENTER
Jigs Garra on 23 Apr 2008 at 6:14 pm: 30
Guys,
Worry no more! We have the total solutions! We can assist you technically to convert I-cafe into sophisticated call center inbound and outbound, even you can be small player of the telco industry e.g. voip services….at minimal COST for further details!!!you may get in touch at +63918.470.47.40.email at dbgarra@techemail.com
Jigs Garra
COO
FIP INTERNET & I.T. CENTER
Jigs on 23 Apr 2008 at 6:18 pm: 31
Guys,
Worry no more! We have the total solutions! We can assist you technically to convert I-cafe into sophisticated call center inbound and outbound, even you can be small player of the telco industry e.g. voip services….at minimal COST for further details!!!you may get in touch at +63918.470.47.40.email at dbgarra@techemail.com
Jigs Garra
COO
FIP INTERNET & I.T. CENTER