ICT Industry | Technobiography

Archives for the 'ICT Industry' Category

Vocal VOIP gives you a Virtual office, International business presence

Published on 2 Jan 2008 at 8:02 pm. 1 Comment.
Filed under etc., ICT Industry, VoIP.

I picked up an old new clipping about while clearing out our home during the holidays. It’s about “Vocal (more than just VOIP) - a service by Pacific Internet. The print advertisement says …
Expand your business and have the power to call anywhere in the world. Plus … have business presence in 400 cities […]

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Cellphone Calls from mid-air or mid-sea

Published on 17 Dec 2007 at 10:07 pm. No Comments.
Filed under Mobile, ICT Industry.

Smart has a coastline and inflight roaming service, so says their print advertisement.
Roaming services have been around for many years now allowing Pinoy subscribers to make calls using their Philippines-based cellphone using telcos of other countries.
What’s unique about the latest services are how subscribers will be able to make phone calls from an airplane or […]

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Let’s talk about Wireless Landlines

Published on 17 Oct 2007 at 6:25 pm. 2 Comments.
Filed under ICT Industry.

In this podcast, I talk about Bayan Wireless Landline, Mango by Digitel and PLDT wireless landline …

End of article. mp3 should appear below …
http://technobiography.edongskey.com/wp-content/uploads/2007/10/Wireless%20landline.mp3

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Europeans like Pinoy call center agents

Published on 4 Oct 2007 at 12:06 am. No Comments.
Filed under ICT Industry.

Here is a short podcast.
Vonage call center in the Philippines. I spoke to a friend who works for a call center, she works for Vonage [I keep pronouncing it von-age but it’s…whatever]. This is what she tells me, their technical support group has a counterpart in the US. These two group, the US Vonage technical […]

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PLDT Waho - Work at home call center solution

Published on 3 Jun 2007 at 12:44 am. 42 Comments.
Filed under ICT Industry.

The w@ho (Work At Home) PLDT Advertisement on Inquirer reads:
Off the top of your head… How many call center agents are you going to lose this year?
w@ho (Work At Home) is service of PLDT that equips call center agents with a high-quality internet connection at home. Quality of connection is (supposedly) so good that they […]

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I call U.S. or Canada hotlines and Pinoys Answer

Published on 4 Apr 2007 at 10:07 pm. 2 Comments.
Filed under ICT Industry.

I’ve been calling a couple of US and Canada hotlines. And it’s pleasant hearing a familiar voice on the hotline, a familiar accent.
1.) Expedia. I called Expedia for the first time last week and a male (gay-ish) voice answered. Marcus had a thick Pinoy-English accent and I recognized immediately that he was Pinoy. I spoke […]

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Internet Shop in a Box: PLDT & Smart’s Internet Shop Franchise

Published on 19 Sep 2006 at 6:23 am. 25 Comments.
Filed under ICT4D, ICT Industry.

PLDT and Smart are aggressively marketing their Internet shop franchise packages at the malls.
The Internet shop franchise packages include:

PLDT myDSL Internetcafe+
Smart Bro computer station
Smart Click Internet & more
Netopia

(For a quick rundown, see Internet Cafe franchises on eOFW)
I like these developments in Internet shop franchising. I like it because there is value-added when PLDT/Smart spends corporate […]

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On-line Callcenter Training Courses

Published on 24 Aug 2006 at 6:50 am. 20 Comments.
Filed under Edong's Dreams, ICT Industry.

I had a chat with friend and colleague, Cody. It’s interesting how their company set-up a brilliant business-model for call center training.
In a nutshell:
Content: some purchased for a small fee from U.S. , some locally developed. Includes grammar, vocabulary, speech etc.
Media: On-line audio, video with automated evaluations (i.e. Tests)
Delivery method: Through Internet shops (100% computer-based […]

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Telcos to the rescue: Communications amidst disasters

Published on 16 Mar 2006 at 6:38 am. No Comments.
Filed under Edong's Dreams, ICT Industry.

There was a story on the Inquirer last Sunday about three field engineers of Smart Communications who turned into instant relief workers during the Leyte landslide rescue operations.

The Smart engineers immediately went to the site of the tragedy, and started offering free cellphone calls to disaster victims. …

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PLDT and Smart tie the knot

Published on 13 Jan 2006 at 6:42 am. 10 Comments.
Filed under ICT Industry.

PLDT and Smart got married.

That’s the marketing gimmick of PLDT and Smart’s new and permanent service.

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3G, 4 Operators, 5 golden rings!

Published on 3 Jan 2006 at 7:33 am. No Comments.
Filed under Mobile, ICT Industry.

On Pinoy.Tech.Blog, I post an update on 3G licenses issued to 4 Operators in the Philippines.
More fundamentally, as banks points out in the comments, ano nga ba ang 3G?
3G allows faster transmission speeds that make high-bandwidth applications such as video calls and video streaming possible. Browsing the Internet and downloading large files would be […]

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Globe’s per-second charging

Published on 28 Dec 2005 at 12:25 am. No Comments.
Filed under Mobile, Edong's Dreams, ICT Industry.

There’s a good discussion on Pinoy.Tech.Blog about Globe to Globe at P0.10 per second

Read my fearless predictions …

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Stories and Questions: Pinoy IT Professionals in Singapore

Published on 18 Nov 2005 at 7:58 am. 19 Comments.
Filed under Edong's Dreams, ICT Industry.

I have this oft told series of ~~three~~ four stories about Pinoy IT professionals in Singapore…

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BPO: The Philippines’ next cottage industry?

Published on 11 Nov 2005 at 7:15 am. 4 Comments.
Filed under ICT4D, Edong's Dreams, ICT Industry.

The Philippines won’t just be the basket weaving capital of the world! We’ll have a local cottage industry of serving the global BPO needs right from the doorsteps of our neighborhood sidestreets.

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Turn your Internet cafe into a Call Center

Published on 10 Nov 2005 at 7:05 am. 31 Comments.
Filed under Edong's Dreams, ICT Industry.

Okay ‘to, a! With so many Internet shops in cut-throat competition, some will eventually loose out to other better located shops. Why not convert the shop into a call center?

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Dr. George - Online medical advise

Published on 8 Nov 2005 at 7:19 am. 10 Comments.
Filed under Edong's Dreams, ICT Industry.

Writing about medical transcriptions yesterday reminded me about Dr. George. Dr. George is an online medical advise website primarily serving the US market. It’s a question answer website where visitors post their medical question and a professional medical opinion is posted online as a response.

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